Terms

Terms and refund policy

Last updated 2 November 2026

1. Price and payment

The Customer Flow Consultancy costs USD 594. You pay 50% with your application and 50% when your report is ready. Payments are made through Paystack by card, mobile money or bank. The price is set in US dollars and charged in Ghana cedis at the day's exchange rate, shown before you pay; your bank may convert it to your own currency.

2. The first 50%

The first 50% is paid with your application and is non-refundable once paid, because the investigation of your business starts from your application.

3. Delivery

Your report is ready within 5 working days of your paid application. If we need more information from you, the time pauses until you reply.

4. If we cannot deliver

If BSAC cancels, declines your application, or delivers your report more than 14 days after your paid application for reasons within our control, you receive a full refund of everything you have paid.

5. The second 50% and the report

When your report is ready, we send you the link for the second 50%. The report is released once it is paid. A delivered report is non-refundable, because it stays with you once delivered.

6. If something is missing

If the report leaves out any of the four deliverables described on the Services page, tell us within 7 days of delivery and we complete it within 5 working days. A finding you disagree with is a matter for the 30-minute call.

7. If you stop responding

After 30 days without a reply to a request for information, the engagement closes and the first 50% is kept. If the second 50% is still unpaid 30 days after the report is ready, the engagement closes and the report stays with BSAC.

8. The 30-minute call

One call, booked within 14 days of receiving your report. You may move it once with at least 24 hours' notice. A missed call counts as used.

9. How refunds are paid

Refunds go only through Paystack, to the card or mobile money wallet you paid from. Any overpayment is returned the same way.

10. Questions and disputes

Please write to us first at doiekwabena51@gmail.com. If a payment is disputed with a bank, we provide the bank with your accepted terms, your application and the delivery records.